Support Ticketing System

A better customer service system for a better user experience

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Support Ticketing

Deliver the Help Desk Experience Freight Clients Expect — with a Personal Touch

Customer service is everything in freight. With SalesDrip's Workflow Manager and integrated ticketing system, your team can efficiently assign tickets, manage internal and client-facing support, and resolve issues fast — all from one dashboard. Build trust and loyalty by giving shippers, carriers, and agents the support they deserve.

Professional Support. Freight-Focused Speed.

Exceptional freight service means resolving every customer issue quickly and thoroughly. With SalesDrip’s built-in ticketing system, you can track and manage support requests in real time—ensuring nothing slips through the cracks. Monitor response times, resolution outcomes, and deliver the high-level service your shippers, carriers, and agents expect.

Unlimited Ticketing and Freight Workflow Automation

Easily create unlimited ticket forms with custom categories for any type of freight-related issue or inquiry. Automatically trigger follow-ups, assign tickets to the right team members, and track every interaction with full ticket histories. SalesDrip’s ticketing system is built for freight brokers, agents, and carriers—no matter the size of your support team.

Ticketing improves communication, streamlines operations, and gives your freight business the structure it needs to stay responsive and organized. When teams are stretched thin, a centralized support system becomes essential for managing client needs and delivering standout service.

Capture and Track Freight Leads with Integrated Ticketing

SalesDrip’s ticketing system lets you create custom forms, apply your own CSS, and choose exactly which fields to collect. Each form submission is automatically logged as a ticket, complete with a unique ID and a full record of team responses. It’s an efficient, organized way to manage inbound freight leads and ensure every opportunity is followed up.